3M Customer Service Representative German m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

35315543

Job Description:

Here, you will make an impact by:

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.

• Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

• German at minimum C1 level (knowledge of any additional European languages will be an asset)

• English at B2 level

• Bachelor’s degree or higher from an accredited institution

• Equivalent professional experience (minimum 3 years) in customer service & OTC

• Strong skills in SAP & Salesforce

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

• Work Your Way(office/hybrid/remote)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.