Capital One Senior Manager Global Partner Operations Hybrid United States, Virginia, Richmond 353124164
Do these statements describe you? If so, please consider this role!
You take pride in delivering high-impact work that allows your team to grow & develop with a clear sense of purpose
You enjoy seeking and actioning stakeholder feedback
You get excited about using technology to solve problems while making connections that make work easier to get right
You enjoy leading at scale high-performing teams toward great results and transforming operations to provide exceptional service and insights
You thrive in service recovery - when something goes wrong you understand and evaluate the experience to make it right
Your ideal work style includes new challenges every day, making connections, and leading complex operations across multiple geographies
The Global Partner Services (GPS) organization is seeking a
Qualities you’ll bring:
Leadership
You are an influential, supportive leader with a passion for building a vibrant team culture.
You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.
This role will lead and manage 2-3 direct reports and an overall organization of ~3,000 associates
Process and Operational Excellence
You have a proven track record of effectively leading well managed processes in an operations environment.
You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements.
You elevate needs & drive change, improving delivery, quality and efficiency to improve customer experience
Innovative Problem Solving
You enjoy solving complex problems across processes and technology and work well with others to identify problem statements and potential solutions
You have a deep understanding of operations and how small adjustments can have outsized impacts (both positive and negative)
Teamwork
You can work closely with others across a matrixed environment to improve dependencies and move shared work forward
You are a good communicator and active listener, making it easy for others to share ideas, concerns and feedback
Specifically this role will be responsible for:
Manage multiple LOBs stakeholder engagement
Leadership of multiple teams and verticals
Coach, develop, mentor direct reports and a broader multi level organization
Lead and manage projects and initiatives and partner on transforming our customer service journey to best in class
Manage 2-3 direct reports who will have direct reports as well; This Senior Manager will be a leader of leaders and will have oversight of thousands of associates in multiple geographies
Travel Expectations
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience in Operations
At least 5 years of People Leadership Experience
At least 3 years of Relationship Management Experience
At least 3 years of Process Management or Project Management Experience
At least 3 years of experience using Google Suite or Microsoft Office
Preferred Qualifications:
Bachelor's Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics
At least 6 years of experience in Operations
At least 6 years of People Leadership Experience
At least 5 years of Relationship Management Experience
At least 5 years of Process Management or Project Management Experience
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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