Dell Technical Support Engineer I5 

India, Karnataka 

352941497

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
•Resolve customer-reported issues while working closely with other multi-functional teams
•Provide feedback to Engineering for improving product quality and reliability
•Determine priority levels while negotiating and setting expectations with customers
•Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
•Drive operational excellence through quality closures and proper escalation of issues•2 to 5 years of related experience

Strong working knowledge in Excel / PowerPoint / PowerBI / SharePoint

Basic understanding of Gen AI tools usage

•Ability to take on shift work, holidays, weekends and on-call responsibilities

•Bachelor’s degree