מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Honeywell Cust Exp Supervisor India 352854666
03.02.2025
Key Responsibilities:
Leadership & Team Management: Support Operations: Oversee the resolution of user management and other documented issues.
Ensure adherence to SLA (Service Level Agreements) and OLAs (Operational Level Agreements).
Act as an escalation point for critical issues.
Coordination & Communication:
Liaise with internal and external stakeholders to ensure seamless operations.
Provide regular updates and reports to the management.
Timely Outage communication based on the defined process
Continuous Improvement:
Identify areas for improvement in processes and workflows.
Implement best practices and automation where applicable. Required Skills & Experience:
Bachelor’s degree in Computer Science, IT or related fields
Minimum of 5 years in solving customer problems Hands on Zendesk/Jira with familiarity in creation or dashboard
Strong knowledge of user management and IT support issues.
Excellent leadership, communication, and problem-solving skills.
Ability to handle high-pressure situations and make quick decisions.
Knowledge of cloud platforms and configuration management.
Excellent written and verbal communication.
Additional Information
Leadership & Team Management: Support Operations: Oversee the resolution of user management and other documented issues.
Ensure adherence to SLA (Service Level Agreements) and OLAs (Operational Level Agreements).
Act as an escalation point for critical issues.
Coordination & Communication:
Liaise with internal and external stakeholders to ensure seamless operations.
Provide regular updates and reports to the management.
Timely Outage communication based on the defined process
Continuous Improvement:
Identify areas for improvement in processes and workflows.
Implement best practices and automation where applicable. Required Skills & Experience:
Bachelor’s degree in Computer Science, IT or related fields
Minimum of 5 years in solving customer problems Hands on Zendesk/Jira with familiarity in creation or dashboard
Strong knowledge of user management and IT support issues.
Excellent leadership, communication, and problem-solving skills.
Ability to handle high-pressure situations and make quick decisions.
Knowledge of cloud platforms and configuration management.
Excellent written and verbal communication.
Additional Information
- JOB ID: HRD254937
- Category: Customer Experience
- Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
- Exempt
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