Wells Fargo Technology Operations Analyst - WIM Support 

United States, Texas, Irving 

351327471

In this role, you will:
• Participatein initiatives and identify opportunities for technology operations
• Evaluatebasic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholderso Serve as the initial contact for IT issues via phone, chat, other channels or ticketing system.
o Take full ownership of reported issues through resolution or appropriate escalation.
o Maintain accountability for follow-ups and ensure timely communication with end users.o Troubleshoot and support across multiple platforms including:
o Windows OS
o iOS and Android mobile devices
o Virtual Desktop Infrastructure (VDI)
o Credential administration (Active Directory, MFA, etc.)
o VPN and remote access technologies
o MS Products
•Business-CentricSupport:o Identify and suggest opportunities for self-service, automation, and process improvements.
o Share knowledge and best practices with peers to foster a culture of learning and excellence.o Represent IT with professionalism and a proactive mindset in all interactions.

Required Qualifications:
• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1 + years of experience in enterprise IT environments and ticketing systems (e.g., ServiceNow)
• 1 + years of experience in FinancialServices/Banking

Desired Qualifications:
• Strong troubleshooting skills across desktop, mobile, and remote access technologies.
• Excellentcommunication and interpersonal skills.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Passion for delivering high-quality support and driving team success.

Job Expectations:
• Telecommutingis not an option for this position
• This position offers a hybrid work schedule
• Relocationassistance in not available for this position
• This position is not eligible for visa sponsorship
• Ability to work outside normal business hours 24/7 Call Center

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.