Microsoft Technical Support Engineering - Kubernetes 

Taiwan, Taoyuan City 

350703216

•+ years technical support, technical consulting experience, or information technology

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND1+ year(s)technical support, technical consulting experience, or information technology experience

• +1-year proficiency in Kubernetes

English Language: ability to reading, write and speak fluent English.

• Exposure with customer service supporting tickets and providing clear solutions to bugs, misconfiguration, clustering

• Prior experience on Linux environment

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred qualifications:

• Kubernetes Administration Certification preferred

• Proficiency in Portuguese language is a plus

• Experience or understanding of networking configurations and troubleshooting (ping, tracert, tracemon, tcpdump, CNI, etc.)• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
• Experience administering Linux (boot process, file systems, network device and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP, VIPs, NAT
• Operating System/Virtualization
• Familiarity with Security, OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration
• Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s

Response and Resolution

• • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. U

• • Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

• • Performs in-depth product troubleshooting and remediation when needed.

• • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• • Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

• • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. • Provides feedback to the product group for product improvement.

• • Identifies potential defects and escalates to more senior engineers to resolve.

• • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.

• • Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
• • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. U

• • Embody our