NICE Billing Business Operations Manager 

Israel, Center District, Raanana 

350255853

Objectives:

1. To identify and execute actions to put in place quality gates and validation mechanisms in order to eliminate billing errors
2. To use Billing expertise to review credit and invoice correction cases before approval in order to ensure NiCE do not over-compensate customers for errors

Tasks:

1. Review all credits, invoice corrections, backbills and re-bills cases and actions before execution

1. Modify $ amount, as applicable, for COO & Business Finance final approval
2. Capture systematically all data related to the error - how, why, when and who
3. Identify required quality gates, validation mechanisms and process changes
4. Lead pro-active search and fix for similar dormant errors, before they occur

1. Roadmap development and execution:

1. Participate in aggregating required changes into prioritized billing excellence roadmap
2. Execute initiatives to put in place quality gates and validation mechanisms

Success measurements:

1. Customer errors / Invoiced customers
2. Billing e-2-e errors / Customer errors
3. % Reduction of credit and re-bill $ amounts between requested and processed

Have you got what it takes?

• Skills: If you enjoy solving complex problems and fixing systems design, you will love it. In addition, Data Analysis, Process Improvements, Business Acumen, Ability to work across teams and functions are necessary skills.
• Experience: 2-3 years in Business Strategy / Operations is a must.

Billing end-to-end Director, Platform LOB

Individual Contributor