Citi Group Applications Support Analyst - C10 DUBLIN 

United States, Indiana 

3495622

Responsibilities:

• Perform full lifecycle DevOps activities (design, develop, test, implement, maintain) for new and existing observability tools/platforms in an enterprise environment with on-premises and cloud-integrated systems/applications/infrastructure.
• In support of Observability Platform proof-of-concepts, pilots, and production implementations: Gather functional/business requirements, establish success criteria, and develop use cases.
• Proactively design telemetry strategies to gain real-time insights and identify potential issues before they escalate.
• Apply knowledge and experience to the following:
• Telemetry data collection, analysis, and implementation to derive meaningful insights from different sources including metrics, events, logs, and traces.
• Distributed systems including those with microservices and hybrid infrastructure (cloud/on-premises) to effectively design telemetry pipelines, build monitoring systems, and implement observability practices.
• Identify patterns, detect anomalies, troubleshooting incidents and build a holistic understanding of system/application/infrastructure behavior to optimize resource allocation, enhance user experience, support compliance and security requirements.
• Collaborate across different observability domains to include Infrastructure, Applications (APM), Networking and close these gaps with the cross-functional skills.
• Work with Team Lead and/or Observability Project Manager to prioritize efforts and meet deliverable timelines as well as participating in briefing program leadership and liaising with government customers and other stakeholders.
• Leverage approved systems for incident/change management (SNOW), work items (Jazz/Jira), documentation (Confluence), and others.

Qualifications:

• 3 years of relevant experience
• One plus (1+) years observability platform/tools experience.
• Subject matter expertise in telemetry.
• Familiarity with integration architecture methods (RESTful, RPC).
• Familiarity with Java or Python programming and/or code debugging/testing.
• Familiarity with software development lifecycle.

• Proficiency in scripting languages (Bash).
• Experience with underlying databases used by observability platforms.
• Experience utilizing container technologies like Kubernetes, Docker, or similar.
• Solid understanding of networking concepts, protocols, and troubleshooting techniques.
• Experience using observability tools such as logging and metrics for debugging (Prometheus, Grafana, Elastic/Kibana).
• Proficiency in production Cloud infrastructure (AWS, GCP, or Azure)

Desirable Expertise or Qualifications:

• Expertise in one or more of the following Observability platforms: Cisco AppDynamics, Datadog, Dynatrace, Splunk, others.
• Experience with database technologies like SQL, Oracle DB, Apache/IIS, RHEL/OL.
• Bachelor’s degree in STEM field.
• Experience with Infrastructure as Code tools for provisioning infrastructure such as Terraform, CloudFormation, or similar
• Observability Platform certification.

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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