NICE Senior Cloud Operations Engineer 

United States, Utah, Sandy 

349191539

How will you make an impact?

• Supports NICE Engage and Multi-ACD

• Access process and troubleshooting
• Recording process and troubleshooting
• Playback process and troubleshooting
• Understand System Configuration
• User Setup/User Admin
• Know how PBX Cisco, Avaya, and other integration with Engage and also ACD/Skills
• CTI Integration and SIP
• Knows about SBC Audiocodes
• Familiar with tools Powershell, Command Line
• Other duties as assigned

Have you got what it takes?

• Audiocodes SBC, OVOC, and Stack Manager experience.
• 6+ years of experience working within application or software support.
• 4+ years of experience working within public or private cloud environments.
• 4+ years of experience working in a Windows-based environment including both production and personal systems.
• 6+ years communicating in English in a technical field. ​
• Can effectively troubleshoot supported applications effectively.
• Can work on complex issues that may span multiple applications or environments.
• Proactively engages with peers to discuss issues and keep stakeholders updated.
• Service-oriented; ability to work on behalf of peers in services and development.
• Mentors co-workers with expertise
• Coordinates work with peers
• Share discoveries and best practices
• Learns from others within the team.
• Self-Driven. Proactively looks for ways to improve systems and processes.
• Able to work with little supervision and complete tasks and projects as directed.

You will have an advantage if you also have:

• Experience with Audiocodes SBC, OVOC, and Stack Manager
• Experience with NICE Engage support, troubleshooting, and implementation.
• Experience with ServiceNow, and Salesforce for ticketing
• Experience web application support
• Experience with SQL utilization, queries, etc…
• Experience working with call center infrastructure