IBM Technical Support Professional-AMS 

Philippines, Quezon City 

348447623

Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual. Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ? Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.Required Technical and Professional Expertise

1. Graduate of any 4 year course
2. At least 2 years Technical Support Experience
3. Amenable to report on site in Quezon City (UP Ayala Technohub)
4. Amenable to any shift schedule
5. Amenable for a Project Term Hire Employment

Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual. Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ? Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.