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Apple Senior Manager - Support Sites & Tools Readiness AppleCare United States, California, Sunnyvale 346747604
09.05.2024
Key Qualifications
- 8 plus years of experience in people management (including managing managers), people development and managing software development projects.
- Experience with Core (CC CRM) and other Contact Center programs is preferred
- Ability to plan and execute strategic program level initiatives.
- Requires analytical mindset to successfully identify challenges, weigh up options and decide on effective courses of action.
- Skilled at effectively consulting, communicating, and presenting across various levels of the organization.
- Ability to think beyond short-term wins and prepare team-members and broader organization for new challenges that arise from changes in scale and scope.
- Ability to coordinate and facilitate discussions between the PMO, Operations, Quality, Development, and end users to deliver the best results.
- Ability to gain agreement among those at various levels within the organization and successfully communicate across the organization.
- Strong, solution-focused work ethic with a high degree of flexibility supporting multiple programs of varying complexity and priority.
- Experience developing and maintaining new processes and procedures.
- Excellent cross-functional team management skills and experience.
- Proven ability to assess business needs, prioritize accordingly, and escalate appropriately.
- On call availability when needed.
- Preferred experience with agile execution models.
Description
See opportunities and recommend improvements related to new and/or existing programs and workflowsAct independently and as a top-level contributor in determining program directionMonitor programs/systems and communicate overall status to leadershipPrioritize the quality and stability of production environments in conjunction with feature improvements.Accountable for developing comprehensive plans that lead to achieving deadlines and meeting release quality objectives.
Education & Experience
Bachelors degree and/or advanced degree in relevant field required. Experience with AppleCare Contact Center systems is also strongly preferred.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,400.00 and $264,100.00, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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