Honeywell Lead Tech Supp Specialist Italian 

Romania 

345721450

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

• High School Diploma, or equivalent. Some experience in the field.
• Fluent English and Italian

• Bachelor degree in Management, Computer Science or a technology related discipline
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

Our offer:

Competitive Salary regularly increased based on your performance;

Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

Christmas and Easter bonuses;

Recognition & referral bonus programs;

Comprehensive induction, ongoing training and development to set you up for success;

In-house and external learning platforms (Udemy) to continue to expand your skills;

Global employee networks to help you connect and grow;

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;

Frequent Employee Engagement activities fostering an inclusive and diverse work environment;

3 + 2 hybrid work arrangement to support your work-life balance;

Flexible working hours;

Fresh fruit days in the office.

• JOB ID: HRD234982
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt