Roles and Responsibilities:
Partner with cross-functional teams and regional business stakeholders to drive SaaS product onboarding, ensuring smooth execution and adherence to best practices.
Develop and maintain structured process maps and guidelines that facilitate efficient onboarding of digital solutions onto the SaaS platform.
Conduct fit/gap assessments to evaluate current processes, identify efficiencies, and recommend targeted improvements.
Establish baseline KPIs, track performance metrics, and refine success benchmarks in collaboration with key business leaders.
Work alongside process leads to document, refine, and enhance SaaS digital artifacts, ensuring they align with overarching strategic objectives.
Ensure adherence to industry regulations, compliance frameworks, and internal governance policies while fostering continuous process enhancements.
Engage with leadership and key stakeholders to align process standardization efforts with broader objectives.
Monitor process performance, provide data-driven insights, and support ongoing refinements to enhance SaaS onboarding effectiveness.
Collaborate with process analysts to maintain accurate documentation and improve visibility using tools like Celonis.
Required Qualifications:
Bachelor’s degree in Business, Engineering, Information Systems, or a related field (Master’s preferred) with 10+ years of overall experience.
Minimum 3 years of experience in process improvement, digital transformation, or SaaS onboarding
Excellent functional knowledge or domain knowledge likeFinance, supply chain or servicesetc.
Good in analytics skills with demonstrated expertise in defining, measuring, and refining KPIs to evaluate process effectiveness.
Desired Characteristics:
Excellent communication and leadership skills
Proven experience in process improvement and digital transformation, with a strong track record of leading successful projects.
Inclusion and Diversity
Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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