IBM Deputy Manager –Claims 

India, Uttar Pradesh, Noida 

343504866

• Responsible for managing a team managing Life and annuity claims investigation, processing and payments
• Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
• Responsible for supervising, managing and motivating team members on a daily basis.
• Builds capacity through resource planning, load balancing and cross training.
• Monitor team performance and report on metrics.
• Provide coaching for challenged team members and development for high potentials.
• Ensures readiness of Business Continuity plan and lead implementation if necessary.
• Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
• Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
• Contact point for the business on any issues and/ or concerns and proactively provide solutions.
• Manages internal updates/communication within the unit.
• Encourages people to contribute to company-wide initiatives and projects.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Required Technical and Professional Expertise

• Possesses at least a Bachelor’s/College Degree in any field. Insurance Industry training / certification would be preferred.
• With 5 years professional experience in Insurance industry and 3 year’s experience in Life & Annuity Claims as Process Coordinator or Subject Matter Expert
• Experience of handling team of 15 associates and strong business operations knowledge
• Experience of deploying operations controls and process improvements
• Knowledgeable in MS products or similar tools/ systems
• Strong communication and meeting facilitation skills
• Organizational and time-management skills
• Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
• Ability to prepare, analyze, and effectively use different MIS reports
• Ability to work effectively across language, US time zone & cultural barriers with US based customer
• Experience managing in a multi-client environment

Preferred Technical and Professional Expertise