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IBM Deputy Manager –Claims 
India, Uttar Pradesh, Noida 
343504866

22.07.2024
Your Role and Responsibilities
  • Responsible for managing a team managing Life and annuity claims investigation, processing and payments
  • Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
  • Responsible for supervising, managing and motivating team members on a daily basis.
  • Builds capacity through resource planning, load balancing and cross training.
  • Monitor team performance and report on metrics.
  • Provide coaching for challenged team members and development for high potentials.
  • Ensures readiness of Business Continuity plan and lead implementation if necessary.
  • Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
  • Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
  • Contact point for the business on any issues and/ or concerns and proactively provide solutions.
  • Manages internal updates/communication within the unit.
  • Encourages people to contribute to company-wide initiatives and projects.
  • Enforces compliance to company policies and effect disciplinary measures on violations.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.


Required Technical and Professional Expertise

  • Possesses at least a Bachelor’s/College Degree in any field. Insurance Industry training / certification would be preferred.
  • With 5 years professional experience in Insurance industry and 3 year’s experience in Life & Annuity Claims as Process Coordinator or Subject Matter Expert
  • Experience of handling team of 15 associates and strong business operations knowledge
  • Experience of deploying operations controls and process improvements
  • Knowledgeable in MS products or similar tools/ systems
  • Strong communication and meeting facilitation skills
  • Organizational and time-management skills
  • Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
  • Ability to prepare, analyze, and effectively use different MIS reports
  • Ability to work effectively across language, US time zone & cultural barriers with US based customer
  • Experience managing in a multi-client environment


Preferred Technical and Professional Expertise