Job responsibilities
- Applies technical expertise and problem-solving methodologies to projects of moderate scope
- Drives a workstream or project consisting of one or more infrastructure engineering technologies
- Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
- Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
- Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
- Adds to team culture of diversity, equity, inclusion, and respect
- Manages the day-to-day activities of your team and collaborates with colleagues globally to accomplish team objectives
- Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and product supportability requirements
- Partners with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
- Demonstrates a high aptitude for both learning and teaching as product teams are continually releasing new features and products
- Note: This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24/7 support through a distributed team across various time zones.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
- Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
- Drives to continue to develop technical and cross-functional knowledge outside of the product
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Possesses strong leadership skills and a proven ability to manage and coordinate teams effectively
- Demonstrates a drive to continue to develop technical and cross-functional knowledge
- Experience working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
- Knowledge of incident, change, and problem management processes
- AWS certification(s)
Preferred qualifications, capabilities, and skills
- Experience with programming in any applicable language
- Kubernetes, Azure, GCP, or Terraform certifications