MSD MES Senior Specialist Technical Support 

Czechia, Prague, Capital City of Prague 

342900822

Job Description

As a Senior Specialist Technical Support specializing in MES Product, you will play a critical role in overseeing and driving successful realization of Change Management related to MES software products, such as PAS-X. You will collaborate closely with the Product Team, vendor management teams, vendors, local teams at the sites, and various stakeholders to ensure efficient coordination, smooth adoption of a change, effective communication, and delivery of the trainings to the end users to ensure business readiness. You will provide support during building, designing, implementing system across the full organization, as well as its configuration, administration and troubleshooting and issue resolution activities.

Key Responsibilities:

• Supporting and providing technical training to users of the PAS-X system.

• Running tests or investigations on application / system issues and providing recommendation or resolutions.

• Ensures the operational stability, maintenance, performance, and compliance of the product.

• Cooperates with Product Manager to feedback nonfunctional requirements, user experience and in production behavior of the application.

• Ensure application, at the end of their lifecycle, is retired while meeting compliance goals such as policy-based data retention, legal hold and role-based access.

• Accountable for support and configuration of relevant Technologies ensuring that appropriate support to operations is maintained, and that all operational activities are compliant with regulatory, safety, cyber security, business continuity and financial requirements .

Skills:

• Experience with PAS-X configuration, Software Development Lifecycle (SDLC), GMP validation, and training in a production/Pharma/GxP environment.

• Ability to bridge technical MES knowledge with business process requirements.

• Strong stakeholder management.

• Excellent communication, negotiation, and interpersonal skills.

• Strong problem-solving skills and a proactive approach to issue resolution.

• Flexibility to adapt to changing priorities and requirements.

• Willingness to travel based on project needs.

• Understanding of operational technologies in life science manufacturing specifically the business use cases and value drivers for process execution solutions.

What we offer:

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)

• Pension and health insurance contributions

• Internal reward system plus referral program

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs

• Up-to-date laptop and iPhone

• Parking in the garage, showers, refreshments, massage chairs, library, music corner

• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:08/02/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.