JPMorgan Payments Solution Center Analyst 

Singapore, Singapore 

340166993

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time
• Adhere to the department policies and procedures and drive the same value within your team
• Engage professionally in person, emails and on the phone to assist with every client need or issue
• Work independently and in a team environment to maximize productivity in a most efficient manner
• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
• Help align your and your team’s performance to the broader organizational goals
• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management
• Advanced/Specialist/Management/Graduate Diploma or equivalent
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry
• Ability to use data to create metrics and reporting
• Proficient in Microsoft Office (Excel, PowerPoint, Word)