Graduate Support Engineer - Central coast and Newcastle
Your role:
The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction.
- Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center.
- Providing solutions by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
- Focusing on First Time Right ensuring there is a clear action plan, with parts (if required) and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary
- Handling all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.
- Seeking Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value Key performance indicators
- You have a great opportunity to also get trained initially in Ultrasound and DXR and learn more about our HealthTech products.
You're the right fit if:
- A bachelor’s degree in engineering (Electrical and Mechanical), medical, or science related major (maximum 2 years of related experience).
- Prior experience within an engineering, medical, or science related environment preferred.
- Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable).
- Logical problem solver who can work independently and strong interpersonal skills and willingness to learn.
- Good communication skills & proficient in Microsoft Suite
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.