Salesforce Salesforce Customer Success Area Lead 

India, Karnataka, Bengaluru 

339414292

Job Category

Job Details

• Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.

• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.

• Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.

• Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.

• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.

• Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.

• 10+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.

• Salesforce Implementation experience is a must for this role.

• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.

• Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.

• Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization.

• Strong capability to navigate complicated discussions, handle objections, and drive alignment.

• Expertise in at least one line of business (LoB) or specific industry sector.

• An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.

• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.

• Provide feedback that improves the sales team's experience when engaging with customer success.

Learn more about CSGand here is the

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