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Key Responsibilities
Responsible for all service productivity operations aspects of the Field Operations team in the MDP Service Business Unit
Assesses, identifies, and prioritizes variable cost focus areas for improvement
Develops relevant productivity improvement strategic and operating plans and KPIs
Implements key development roadmaps including enhanced tooling, supporting diagnostics capabilities, Field Service digital capabilities and preventative and corrective maintenance efficiency improvements
Leverages existing productivity improvement initiatives across organization to accelerate execution and improve efficiencies
Provides productivity feedback and input to NPI Design for Serviceability stage of product life cycle
Builds strong teams and cross-functional engagement across multiple geographies
Communicates service productivity operations progress /execution to senior executives and stakeholders
Desired Skills, Competencies & Experience
Technical degree with minimum 7+ years of relevant experience. Component or film-based ops experience servicing semiconductor markets a plus.
Extremely proactive and strong leadership by example, can lead/manage through ambiguity
Strong operations experience with a performance-based track record, productivity leadership experience a plus.
Strong engineering (industrial engineering preference), quality systems, program management background i.e. PMI, Lean, Six Sigma
Customer focused - Strong business acumen with previous engineering experience
Highly respected technical and operations focused leader
Experience with production line or manufacturing environment processes
Positive can-do hands-on entrepreneurial attitude that builds support for operational needs
Strong communication skills and interpersonal presence that extends confidence and humility
Experience building and delivering executive level presentations
Ability to effectively manage and deliver to multiple KPIs
Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
Excellent time management and project management skills
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