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JPMorgan Team Leader - Receivables Operations Cebu 
Philippines, Cebu City 
338693945

11.01.2025

As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.

Job Responsibilities:

  • Manage a team with an ability to drive business results; including but not limited to performance management and team development.
  • Provide leadership, guidance and motivation to staff.
  • Address performance issues in a timely, consistent, and professional manner.
  • Maintain emphasis on client deadlines, quality, and procedures.
  • Drive team performance along with monitoring/ managing workflow/BAU activities & managing projects.
  • Recommend and implement effective improvement strategies.
  • Take ownership and willing to work additional hours as needed.
  • Work with Image systems in a high production/high paced environment, dealing with hardware and software
  • Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
  • Review staffing and volume trends to ensure the optimum capacity utilization.
  • Ensure staff adhere to business controls/policies and procedures.

Required qualifications, skills and capabilities:

  • Minimum of 5 years’ experience in a Data Capture/ Cheque Processing / Transaction Processing or a graduate with a higher vintage and strong team management experience in similar environment.
  • Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.
  • Ability to make decisions, organize, set priorities, develop and implement procedures.
  • Proven supervisory and leadership skills.
  • Ability to effectively manage deadlines and quality control.
  • Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.
  • Literate on Image systems or capable of developing a good understanding of hardware and software applications.
  • Ability and attitude to take initiative and ownership in work.
  • Knowledge and experience in an operations or data processing environment.
  • An exposure to time critical operations, an ability to work under pressure
  • Ability to work overtime as needed and be flexible on work schedule (24/7 work environment)