As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.
Job Responsibilities:
- Manage a team with an ability to drive business results; including but not limited to performance management and team development.
- Provide leadership, guidance and motivation to staff.
- Address performance issues in a timely, consistent, and professional manner.
- Maintain emphasis on client deadlines, quality, and procedures.
- Drive team performance along with monitoring/ managing workflow/BAU activities & managing projects.
- Recommend and implement effective improvement strategies.
- Take ownership and willing to work additional hours as needed.
- Work with Image systems in a high production/high paced environment, dealing with hardware and software
- Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
- Review staffing and volume trends to ensure the optimum capacity utilization.
- Ensure staff adhere to business controls/policies and procedures.
Required qualifications, skills and capabilities:
- Minimum of 5 years’ experience in a Data Capture/ Cheque Processing / Transaction Processing or a graduate with a higher vintage and strong team management experience in similar environment.
- Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.
- Ability to make decisions, organize, set priorities, develop and implement procedures.
- Proven supervisory and leadership skills.
- Ability to effectively manage deadlines and quality control.
- Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.
- Literate on Image systems or capable of developing a good understanding of hardware and software applications.
- Ability and attitude to take initiative and ownership in work.
- Knowledge and experience in an operations or data processing environment.
- An exposure to time critical operations, an ability to work under pressure
- Ability to work overtime as needed and be flexible on work schedule (24/7 work environment)