PayPal Program Manager - Business Operations 

Luxembourg, Luxembourg 

338446617

You will assist in operationalizing large-scale regulatory and compliance projects, supporting the Senior Program Manager in meeting key business and regulatory objectives.You will focus on managing projects that ensure the Bank’s compliance with applicable regulatory frameworks as prescribed by the Commission de Surveillance du Secteur Financier (CSSF), Banque centrale du Luxembourg (BCL) and European Central Bank (ECB). You will work closely with PPEU, Global colleagues and leadership to ensure delivery of complex change initiatives.

Delivery of large-scale Regulatory Readiness Project

• Support the implementation and execution of the dedicated project established to ensure compliance readiness with elevated evolving regulatory standards.
• Continuously monitor and analyze changes or updates in applicable regulatory policies, guidelines and frameworks, proactively adjusting bank processes and controls to achieve timely and comprehensive compliance.
• Coordinate the preparation, validation, and submission of all core project deliverables, ensuring accuracy, completeness, and adherence to all deadlines.
• Support the Senior Program Manager in liaising with key internal and external stakeholders, facilitating effective communication, addressing queries, and supporting the creation of thorough documentation and responsive follow-up.

Program Management

• Drive the delivery of strategic program plans for assigned PPEU major projects and initiatives, driving project execution within agreed timelines across the organization.
• Coordinate multiple workstreams that span across diverse departments and functions, promoting collaboration and alignment to meet program goals and regulatory expectations.
• Manage program budgets and monitor expenditures to ensure programs are delivered within approved financial parameters.
• Track progress against established program milestones and deliverables, identifying any deviations promptly and implementing corrective actions to maintain project schedules.
• Attend and provide regular updates at relevant committees and forums including PPEU's Operations, Compliance and Risk Committee (OCRC).
• Proactively identify risks and issues that could impact program success, developing risk mitigation strategies and contingency plans to minimize potential disruptions.

Stakeholder Management

• Facilitate clear, consistent, and effective communication channels ensuring all parties are informed, engaged and aligned.
• Prepare comprehensive status reports and presentations tailored for senior leadership and other key stakeholders to provide insight into program progress, challenges, and next steps.
• Work alongside the Global Regulatory Relations (GRR), Government Relations (GR) and Regulatory Compliance teams to cultivate and manage strong working relationships with regulatory authorities, maintaining open lines of dialogue and fostering trust to support smooth regulatory interactions.
• Participate in industry working groups and forums related to regulatory topics by attending meetings, gathering relevant information, sharing organizational practices, and reporting insights to internal teams to support compliance initiatives.

Technical Knowledge and awareness

• Ensure adequate knowledge and awareness of new product launches, expansion strategies and regulatory changes that might impact the bank.
• Engage in the design, development, and implementation of relevant frameworks within the bank’s systems, ensuring technical solutions meet regulatory requirements and business needs.
• Support initiatives aimed at improving processes, driving relevant governance practices, validation processes, and accuracy enhancements.
• Provide support in managing necessary system changes, updates, and testing activities required to maintain and enhance compliance with regulatory requirements, ensuring seamless integration with existing IT infrastructure and minimal operational disruption.

Risk and Issue Management

• Identify potential project risks and issues; work proactively to develop mitigation strategies.
• Escalate critical risks and issues to the Senior Program Manager with proposed action plans for resolution.
• Assist with the identification and implementation of process improvements to enhance project efficiency and compliance.
• Facilitate effective communication channels to ensure alignment and transparency among project teams and leadership.

Minimum Qualifications:

• 8+ years of experience in financial services, consultancy or banking, with prior experience in Program Management.
• Demonstrated ability to deliver projects in a regulated environment, preferably within European financial institutions.
• Experience managing cross-functional project teams and influencing at multiple organizational levels.

Technical Skills

• Solid understanding of banking regulations and compliance frameworks.
• Strong project management skills including planning, execution, and reporting.
• Excellent communication and stakeholder engagement abilities.
• Ability to interpret regulatory requirements and support their implementation in operational processes.

Our Benefits:

Any general requests for consideration of your skills, please