Citi Group Data Center Technician - AVP 

United States, Texas, Roanoke 

33746697

Responsibilities:

• Maintain current updates to theServiceNowand inventory systems.
• Daily coordination of installs, de-installs and redeployed equipment with the onsite DCSD (Data Center Service Delivery)
• Ensure that the SAN fiber connections are complete, documented and installed on time with the DCSD
• Coordinate future installs via regularly scheduled user meetings
• Ensure accurate and concise documentation is maintained at all times
• Ensure that all equipment is properly labeled and bar coded within 24 hours of arrival
• Ensure that correct power is installed for each device
• Maintain asset management policies and procedures throughout device lifecycle
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Create the weekly rack and stack change control list
• Create the weekly midrange power installation change control
• Resolve trouble tickets assigned to the local group
• Perform hardware elevations when needed using ServiceNow/ for various new hardware installations

Qualifications:

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Strong background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures
• Excellent interpersonal skills and ability to multi task to manage several priorities in a rapidly changing environment
• A hands-on individual with multiple hardware platform knowledge (HP, EMC, IBM) is required
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

• degree in Computer Science or equivalent experience.

Work Schedule:

• Onsite: M-F, 7:00 AM – 4:00 PM CT

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.