JPMorgan Securities Services - Client Solutions Manager Associate 

United States, New York, New York 

337223779

Job Responsibilities:

Core Responsibilities:

• Drive client requirements gathering and propose & influence target solutions

• Ensure client requirements are understood by internal partners and work with them to design, document, and ensure appropriate sign-off

• Own and drive project activities including:

  • Manage a project plan to monitor and track progress, issues, and risks

  • Coordinate timely resolution of project risks with strong governance and reporting

  • Manage virtual working groups across multiple locations and disciplines

  • Execute post implementation reviews to assess client satisfaction and improve practices

• Ensure compliance with all controls and procedures

• Manage communication with internal and external project participants and stakeholders

Related Responsibilities:

• Contribute to strategy for delivering excellent client service

• Identify potential tactical and strategic improvements to implementation processes

• Proactively drive initiatives as agreed upon

• Collaborate with Sales and Proposal teams to accurately represent onboarding in RFPs and client presentations

• Represent the Solutions team in cross-functional and senior forums

Required qualifications, capabilities, and skills:

• Minimum 2-3 years experience in Financial Services industry

• Working knowledge of Securities Services products

• Strong project and program management skills

• Effective time management skills, with an ability to work in a fast paced, deadline driven environment

• Strong communication and collaboration skills; able to work with many different individuals and partner effectively with different groups

• Strong organizational skills including attention to detail and ability to manage multiple projects and responsibilities simultaneously

• Ability to work both independently and as part of a team

• Professional and proactive approach to work