Wells Fargo ServiceNow Platform Release Senior Manager 

United States, North Carolina, Charlotte 

336536994

In this role, you will:

• Direct and manage the full lifecycle of change and release management on the ServiceNow platform, from initial planning and risk assessment to approval, and post-implementation review, spanning complex modules and numerous engineering teams.

• Develop and deliver training or documentation to ensure all teams understand change management policies and platform governance standards.

• Facilitate effective communication among stakeholders, including Product, Engineering and Platform teams ensuring alignment and timely resolution of issues.

• Plan, schedule, and coordinate highly complex platform upgrades involving multiple teams and tenants.

• Resolve dependencies and conflicts using established escalation pathways to maintain uninterrupted business operations.

• Develop, document, and continuously improve change management procedures and best practices. Identify opportunities to automate aspects of the release process, such as automated testing or deployment pipelines, to improve efficiency and reliability.

• Ensuring all release and change management processes meet regulatory SDLC and ECM requirements.

• Conduct risk assessments for large scale/high risk changes and recommend mitigation strategies for complex or high-impact initiatives.

• Maintain the platform release calendar, communicate enterprise freeze periods, review exception requests, and ensure all teams are informed of scheduled changes.

• Oversee the permit-to-deploy process by reviewing and making decisions on change requests submitted by platform teams.

• Prepare and distribute clear change notifications, status updates, and post-change reports to relevant stakeholders.

• Analyze process metrics to identify opportunities for improvement and foster best practices across the ServiceNow environment.

• Establish mechanisms to gather feedback from end users and stakeholder using that data to enhance future release processes.

• Collaborate with incident management, platform support and platform engineering teams to connect incidents to root causes, driving continuous improvement.

Required Qualifications:

• 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of release management experience

• 3+ years of management or leadership experience

Desired Qualifications:

• Ability to be a people leader + ‘player coach’ who leads people and rolls up their sleeves to guide optimal release planning

• Ability to understand the architecture and impacts of work across multiple platforms

• Ability to articulate potential release collision points and critical dependencies across multiple product areas (or products)

• Ability to see the full system of a product, and help others see the same

• Experience making timely and fact-based recommendations while working in a fast-paced and results driven environment

• Facilitation skills – particularly within a software development environment leveraging understanding of architecture and platform constructs

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Excellent verbal, written, and interpersonal communication skills

• Experience with Agile tools, such as Jira and Jira Align

• Ensure transparency and clarity across the product on the synchronization of release events, including but not limited to the iterative development of feature roadmap(s), to help the team recognize potential dependencies and conflicts.

Job Expectations:

• This position offers a hybrid work schedule - ability to work in office

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.