Ebay CRM Analytics Manager 

United Kingdom, England, London 

336156087

What you will accomplish:

• Optimise CRM analytics workflows to improve customer experiences and drive business objectives by demonstrating AI and data-driven strategies.

• Collaborate with cross-functional teams, including Marketing, Product, and Data Science, to implement successful CRM campaigns through robust analytics and testing methodologies.

• Advance CRM contact strategy by developing and performing A/B tests to measure engagement and channel efficiency.

• Orchestrate projects applying SQL and data modeling to uncover insights, advising strategic decisions and encouraging customer loyalty.

• Build self-serve tools that drive-up analytics velocity and drive decision-making at scale

• Present analytics-driven insights to stakeholders, influencing CRM evolution and aligning with eBay’s strategic goals.

• Foster a culture of continuous learning and improvement through mentorship and leadership in an inclusive environment, encouraging team growth and development.
  

What you will bring:

• Confirmed hands-on experience in CRM analytics, with expertise in SQL, building self-serve tools, data science, modeling, and AI-driven approaches.

• Strong analytical skills and curiosity about making data-led decisions that drive customer engagement and business growth.

• Excellent communication and presentation skills, capable of translating sophisticated analytics into actionable insights for diverse audiences.

• Demonstrated capacity to lead teams and projects, ensuring alignment with CRM roadmaps and strategic objectives.

• Effective partner leadership skills, able to navigate interdisciplinary collaborations seamlessly.

• A dedication to encouraging diversity and inclusion, applying gender-neutral and inclusive language in all communications.