Airbnb Employee Experience Technical Writer 

United States 

335777627

A Typical Day:

• Collaborate with various stakeholders to research, outline, write, and edit engaging new content for DEX initiatives that meets project requirements.
• Review existing content and brainstorm creative ways to enhance and improve it.
• Develop content in diverse media formats to ensure maximum usability, maintaining a consistent voice throughout all documentation.
• Design and sustain templates that align with organizational standards.
• Partner with knowledge managers to identify the best documentation repositories and compile and store content efficiently.

Aligning Priorities, Workforce Planning, and Execution

• Design and implement documentation frameworks for goal-setting, workforce planning, and project execution processes
• Create templates and style guides for consistent documentation across planning tools
• Write technical documentation for platform integrations and workflows
• Develop user guides and training materials for new planning tools and processes

Digital Efficiency and Effectiveness

• Document tool evaluation framework and governance processes
• Create migration guides and documentation for tool consolidation efforts
• Write user guides for core toolset adoption
• Develop content strategy for tool usage best practices

Evolving Key Employee Moments through Service Design

• Support documentation needs for knowledge base restructuring
• Create templates for capturing employee journey documentation
• Contribute to content governance framework documentation

Your Expertise:

• 7 years of technical writing experience, preferably in an HR environment
• Bachelor’s degree in related field (preferred)
• Experience with HR tools required (e.g. Workday, Greenhouse, etc.)
• Experience using visualization tools (e.g. Miro)
• Experience with content management systems such as Confluence, RightAnswers
• Experience building resources with diverse media formats such as videos, graphics, text
• Work effectively with cross functional partners
• Work independently and able to use sound judgment to make decisions

Offices: United States