Citi Group Big Data Support Engineer Hybrid 

United States, Texas 

335702662

.Responsibilities:

• The Big Data Support Engineer is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of apps support.

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

• Requires awareness of audit and compliance related issues

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Persuades and influences others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

Problem Management:

Service Health and Readiness:

Capacity Management:

Certificate Management:

***Role Requires Flexibility in working Hours: Given that the role is a production operations support role, this role would require flexibility in availability during outside of Business hours to support Business functions including support for production issues and necessary support of critical changes. Role may be required to work on weekends based on business need.

Application Support Experience:

• 6 - 8 years of strong Application production support or Engineering development experience in the financial industry

Linux

• 4 – 5 years of experience

Database

• Good SQL experience in any of the RDBMS.

• Focus on Oracle / MSSQ, Hive, databases

Scheduler

• Autosys / CONTROL-M or other schedulers will be of added advantage.

Programming Languages

• PowerShell, UNIX shell scripting, Python, Java will be of added advantage.

Hadoop/Big Data Platform (MUST HAVE EXPERIENCE)

• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.

• Experience on supporting applications on Snowflake is a plus

• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.

• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.

• Hands-on experience in supporting applications built on Hadoop.

Observability Tools: Strong understanding of observability tools and end to end monitoring instrumentation is needed. Ability to triage and correlate issues using observability tools such as ELK, Grafana is needed.

• 2 – 3 years of experience

• Good knowledge of Microsoft based operating systems

Additional Skills (preferable)

Other Applications

• Knowledge / working experience of ITRS Active Console/other monitoring tools

• Knowledge / working experience of Autosys/scheduler.

• Strong interpersonal skills

• Management experience

• Able to communicate clearly and concisely, Strong analytical and problem-solving skills

• Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity

• Relationship building

• Strategic influencing

Qualifications:

• 6-10 years experience

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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