Required Technical and Professional Expertise
Professional and Technical Expertise :- At least 1 years experience working in the area of Customer support
- Language skills: Fluency in English; written and oral
- Technical skills: Basic knowledge of Operating Systems (Ex: UNIX or Linux);
- Willing to work duringalternativetime zone shift.
- Bachelors Degree; Computer Science or Software Engineering preferred
Personal skills:
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
- Flexibility to workalternat shifts
Preferred Technical and Professional Expertise
- Additional language skills are a plus: Fluency in French, German, Italian or Spanish;
Technical skills:
- C and UNIX / Linux shell script programming;
- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;
- Working knowledge of common administration and debugging tools;
- Additional consideration for existing knowledge of IP Security (IP);
- Additional consideration for existing knowledge of IBM support tools and processes