Verint Product Support Engineer 

India, Karnataka, Bengaluru 

334628189

Key Accountabilities

• Project Management & implementation Delivery of VERINT WFM & Backoffice products
• Excellent verbal and written English communication Skills
• Excellent customer management and general analytical skills.
• End to end ownerships of Project Delivery Cycle.
• Intra-Team & Inter-team Communication managing skills
• Open to work in 24x7 environment.
• Knowledge transfer to peers

People Specification

• 6-10 Years of experience managing Projects & Implementation Deliveries
• Develop detailed project plans and estimates based on identified risks and options with substantiated recommendations as appropriate
• Customer Facing & Management (Project Team Technical & Non-Technical)
• Understand terms and conditions under which a solution scope is to be delivered
• Be the single point of contact to the customer for the delivery of solutions and services
• Maintain regular project status updates to external & internal stake holders
• Hands on knowledge of WFM concepts like scheduling, performance management
• Experience in installing/supporting WFM products preferable Verint I360 suite.
• Good knowledge of Network operations & Windows OS 2008/2016(Active Directory, DNS, DHCP).
• Sound Knowledge on Web Servers (IIS, Web logic, Apache Tomcat)
• Excellent knowledge of IT security issues (firewall, Microsoft Group Policies, IIS lockdown, SSL, KMS)
• Sound Knowledge in MS SQL Server databases and T-SQL. Should be able to understand and code medium to complex SQL queries.
• Experience in log analysis, preferably with enterprise level application servers like Weblogic
• Basic Knowledge around hardware -- Servers H/W modules, RAIDs.
• Knowledge of Telephone Systems, CTI(Cisco/Avaya/Nortel), VOIP and Call Centers would be an advantage
• Good communication and Analytical skills.
• Working knowledge on Citrix XenApp, and VMware ESX