GBS Operations operate by executing Global Process Owner services and solutions.
Scope of I2C:
Credit and collection management
Dispute management
Cash application
Analyze, develop new and adjust existing end-to-end processes/ services, standards, in consultation with Markets and Operations
Manage and execute transformationinitiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on Order to Cash, Global Process (credit, collections, disputes management & cash applications)
Facilitate implementation of process standardization, harmonization and automation
Manage and execute processimprovement initiatives on demand
Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.
Provide expertise for The Order to Cash, Global Process (credit, collections, disputes management & cash applications) areas in line with latest taxonomy/GPD/ activity split, processes and technology
Support to the definitionof policies, accounting standards and guidelines for process improvement
Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options
Ensure standardized data management processes and drive data quality improvement actions
Global GPO
Global GPO
GBS Global Governance
External system providers/ consulters
External contacts/ corporates for knowledge sharing and trends
Knowledge, Skills and Abilities
Understanding of GBS processes within Order to Cash (credit, collections, disputes management & cash applications)
Experience in process design, process mapping, improving process quality, process review and compliance
Broad SAP FI/CO knowledge
Ability to apply continuous process improvement concepts and tools
Willingness to travel
Fluent in English (verbal and written)
Good communication skills and an international mindset
Good analytical mindset
Cross functional and cross GPO mindset
Ability to work independently
Result orientation and pro-activeness
Minimum of 3-5 years of relevant work experience in finance functions, namely on Order to Cash Process (credit, collections, disputes management & cash applications)
Experience in shared service center organizations
Project management experiences
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