SAP Customer Renewal Executive 

Malaysia, Kuala Lumpur 

333439370

Overconsumption Execution Tasks:

• Provide end-to-end renewal overconsumption support; maintain knowledge of entitlement metrics, contract entitlement specifics and the SAP product portfolio, and support the field on transactional steps related to overconsumption lead execution.
• Leverage internal SAP networks to navigate across functional areas and regions.
• Possess knowledge of SAP Cloud Terms and Conditions.
• Understand and support methods to support the field and the customer in understanding usage entitlements.
• Knowledgeable in commercial metrics and forecasting principles.

Experience & Language Requirements

• Experience in a business operations role with ability to influence different stakeholders using strong relationship and communication skills
• Cloud subscription contract management experience
• Proven record to meet or exceed pipeline creation goals and follow up on the execution.
• Ability to work through multiple SAP commercial software systems.
• Strong analytical skills with proficiency in excel and any other reporting tools
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.

Education

• Bachelor’s Degree or equivalent comparable experience

Professional Training & Certification

• None required

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