Uber Head APAC Analytics Insights 

United States, West Virginia 

332722379

What You’ll Do

• Set the analytic vision for Community Operations in APAC, translate that vision into specific projects and objectives, and drive successful execution of those projects
• Lead a large regionally-distributed team of managers and analysts, working to identify and grow analytic talent
• Enable high-quality, effective customer support throughout APAC by partnering with regional and global leadership to identify opportunities for improving user experience and organizational efficiency
• Provide data-driven methods to evaluate the impact of changes in product features, service models and support operations (experimentation, causal inference, etc.)
• Maximize Uber’s investment in analytics by coordinating with senior business stakeholders to prioritize analytic work to meet short- and long-term goals

The Experience You"ll Bring

- - - - Basic Qualifications ----

• 8+ years experience in analytics, business intelligence, data engineering, or a similar role, with 1-2 years as an individual contributor in these areas
• 3+ years experience managing a team
• BA/BS/Masters in Economics, Business, Engineering, Operations Research, or other quantitative focus (or equivalent work experience)
• Basic proficiency with SQL queries
• Knowledge of data visualization techniques and tools (e.g. Tableau, Looker Studio, Excel / Google Sheets or similar tools)
• Experience with Python / R
• Experience in communicating with and presenting to senior leaders
• Comfort in working with ambiguity in a fast-paced environment
• Exceptional business acumen and experience leading high visibility projects and influencing others in a cross-functional team environment

- - - - Preferred Qualifications ----

• Knowledge of customer support / success, especially around policy optimization, trust and fairness in a marketplace business, and how to measure customer satisfaction and sentiment
• 1+ years of experience managing managers
• Graduate degree (MBA, MS/PhD in relevant field)
• Experience working with globally distributed stakeholders and peer teams

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .