Boston Scientific Sales Operation-Analyst 

India, Haryana, Gurugram 

332680054

Job Role:

The core objective of this role is to support the sales-operation manager to maintain the service delivery goals and other objectives of the department.

Key Responsibilities:

• Support sales operations activities such as master data management (MDM), capital equipment tracking, helpdesk coordination, and related operational tasks.
• Coordinate with Sales teams to understand requirements and initiate internal requests following defined processes.
• Ensure timely execution of requests through collaboration with internal teams and functions.
• Achieve individual targets and maintain compliance with SLAs, KPIs, and other performance indicators.
• Assist in identifying and initiating corrective actions for service incidents and operational issues.
• Monitor service metrics and highlight areas for improvement.
• Execute daily activities aligned with departmental strategies and goals.
• Contribute to improvement initiatives including automation, system implementations, and process enhancements.
• Prepare and submit periodic reports (daily, weekly, monthly) on assigned activities.
• Provide first-level support to Sales teams for operational issues and service requests.
• Support analysis of sales requirements and assist in achieving business outcomes.
• Communicate effectively with internal stakeholders to ensure seamless coordination.
• Comply with all relevant SOPs, DTPs, and regulatory requirements to support quality and compliance.
• Track completion of assigned mandatory training and ensure personal compliance.
• Maintain accurate and up-to-date documentation such as SOPs, DTPs, and process maps in line with operational standards.
• Flexibility to work in rotational shifts as required by business operations.

Skillset Required

• Knowledge of specialized functions such as master data maintenance, helpdesk operations, and other sales support activities.
• Strong verbal and written communication skills to engage effectively with stakeholders.
• Comfortable working on time-sensitive tasks and meeting deadlines in a fast-paced, dynamic environment.