SolarEdge Sales Operations 

Japan, Yokohama 

332435880

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

We are looking for a Support Logistic Administrator to join our team in Japan.

Responsibilities

• Point of contact for customer operational issues
• Order processing from PO to delivery, ensuring optimal practices are applied
• Coordinate sales activities and operations to secure efficiency and compliance with company policies
• Ensure the timely and successful delivery of our products according to SE committed dates and customer needs
• Manage customer escalations, initiate, and execute resolutions
• Hold periodic forecast process with the customers. Measure, raise flags and manage customer stock, booking and shipments
• Work with Finance department to resolve invoice, credit and pricing issues
• Track and monitor customers agreement and incentive plans
• Issue weekly reports, reflecting order status & financial aspects
• Ensure an appropriate order flow with the compliance to organizational policies
• Frequent communication with worldwide SolarEdge interfaces: customers, operations, planning and sales managers
• Manage and support sales department administrative responsibilities to ensure performance
• Support sales bookkeeping procedures
• Create and update records and databases with parts numbers, and other data
• Track stocks and place orders when necessary

Sales Administration

Sales Slotting

• Manage slotting report with HQ operations to maintain sufficient sales stock
• Manage sales backlog fulfillment – check schedule is in order/updated
• Manage Sales Orders

Check Order Status

• Manage order delivery according to customers’ requirements and maintain close customer communication
• Preparation of shipping forms / documents
• Maintain customer database (addresses and contact information) in the ERP system
• Preparation of transport methods (delivery request, truck type, confirm site delivery * specifications, confirm the availability of forklifts for delivery)

Order Processing

• Issue Purchase Order Template
• Open Sales Order
• Confirm order with customer’s and inform delivery date

Preparation of SO for Warranty Extensions

• Checking for serial number validity
• Manage “Warranty End” of products in ERP system
• Issue Multi-Shipment Invoice
• Logistics Administration
• Responsible for all communication with the 3PL WH team and management
• Monitor and perform risk analysis for On Time Delivery
• Invoices and SLA monitoring

Logistics

• Issue Packing List for Customer Shipments
• E-mail shipping documents to customers
• Prepare shipping documents for international shipments
• Collect Import Permits for all incoming international shipments
• Coordinate with forwarders regarding delivery of incoming shipments
• Communicate and manage Inventory Counts with 3PL
• Manage inventory counts together with the 3PL

Support

• Manage support logistics upon request from the support team
• Manage daily product replacement shipments
• Check product replacement (RMA Return) Report from 3PL and update systems
• Prepare Failure Analysis shipment to HQ