Key job responsibilities
* Lead Cross-Functional Programs: Drive the planning, execution, and delivery of high-impact technical programs related to the support space.
* Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.
* Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions, mitigate risks, and deliver results.
* Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders, ensuring alignment on program objectives and execution.
* Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives, identify areas for improvement, and drive continuous optimization.
* Risk Management & Compliance: Anticipate risks, develop mitigation strategies. Executive Reporting & Communication: Provide regular updates to senior leadership, distilling complex technical issues into clear, actionable insights and recommendations.
* Process Optimization: Continuously improve program management frameworks, tooling, and best practices to enhance execution efficiency and cross-team collaboration.
- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of working directly with engineering teams experience
- Project Management Professional Certification
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