Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Experience in system design or one general purpose programming language (e.g., Java, C/C++, Python).
Experience working with web technologies (e.g.: HTML, CSS, JavaScript, HTTP, Networks).
Experience with data analysis and visualization using SQL query language.
Preferred qualifications:
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
Experience working in technical product/cloud support/quality engineering/site reliability engineering.
Experience in a customer-facing role translating technical concepts and solutions to non-technical and executive audiences.
Experience using Ads or other online advertising solutions and the media/technology landscape.
Experience in technical troubleshooting or customer support in a tech organization, including a customer first and empathetic mindset, and ability to own experience and solutions.
Excellent critical thinking and problem-solving skills, with the ability to develop strategic perspectives on customer-focused solutions within various environments.