Who you are: As a ISA SCC Security analyst you will be engaged to support our customers wrt Endpoint Security, EDR, Email Security & Encryption.Products : Microsoft Defender, Symantec Endpoint protection Manager, Trend Micro Deep Security Manager.
What you’ll do:
- Perform daily health checks of all Endpoint products to ensure they are functioning optimally and securely.
- Monitor and manage endpoint security solutions to protect against various threats, ensuring the integrity and security of endpoint devices
- Support the deployment, configuration, and maintenance of endpoint agents across the organization, ensuring timely updates and proper functioning.
- Conduct routine security checks to ensure compliance with established security policies and procedures.
- Monitor antivirus/EDR/Email Security alerts and collaborate with the L1 and L3 support teams to mitigate and resolve threats identified through the antivirus console
- Monitor risks generated from the antivirus (AV) /EDR/Email Security console and take appropriate actions with the assistance of L2 and L3 support teams.
- Respond to email security incidents promptly and escalate issues as necessary to ensure swift resolution.
- Work with end users to troubleshoot and resolve any antivirus-related issues, providing effective support and solutions.
- Handle escalated security incidents and work with L3 and SOC teams to ensure a swift and effective resolution of high-priority security issues.
- Support the implementation and management of encryption solutions to protect sensitive data
- Assist in blocking malicious hashes, IP addresses, and domains based on threat advisories, enhancing the security posture.
- Support in creating compliance reports, SLA reports, and daily, weekly, and monthly reports to track and document security activities and performance.
- Ready to work in 24×7 shifts
How we’ll help you grow:
- You’ll have access to all the technical and management training courses you need to become the expert you want to be
- You’ll learn directly from expert developers in the field; our L2 and L3 will mentor
- You have the opportunity to work in many different areas to figure out what really excites you
Required Technical and Professional Expertise
- Experience working in any Endpoint Security product, EDR , Email Security and Encryption.
Preferred Technical and Professional Expertise
- Experience working in any one endpoint security product ( Symantec, Trend Micro ), EDR ( MS Defender, CrowdStrike, Cortex XDR ) Email Security (Proof Point, MS O365) and Encryption ( Bit Locker , McAfee Full drive encryption