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Apple AppleCare Service Channel Readiness Program Manager United States, California, Sunnyvale 329432704
01.06.2024
Description
Programs, Field Response / Quality Initiatives, and New Repair Strategies.Independently develop and manage all aspects of projects including: Scope, timelines, and deliverables; Communication and organizational alignment; Risk management; Success definition and measurement; Issue resolution.Investigate emerging Service issues and lead development of action plans to identify and correct root causes.Occasional travel may be required.
Key Qualifications
- Passionate about the intersection of technology and customer experience.
- Strong ability to prioritize and lead cross-functional projects with high attention to detail.
- Enjoys working both independently and with a team in a fast paced environment. Confidently manages through ambiguity and uncertainty. Takes initiative, thrives in autonomous work environment.
- Results orientation including a willingness to take on any task required to meet the goal.
- Exposure or experience with running channels, stores, or external partners.
- Comfortable communicating to various levels of the organization, from IT to senior leadership. Must be able to confidently communicate with technical and customer-facing audiences.
- Strong problem solving abilities and analytical skills. Data driven decision maker.
- Experience or exposure to any of following is preferred: Program management, Retail management, Business process design, Technical project management, Account management.
Education & Experience
Bachelor’s degree with 3-5+ years experience or MA/MS/MBA with 1-3+ years post-degree experience
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,300 and $197,400, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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