SAP Intern - Support Engineer SAP User Engagement Services 

Israel, Center District, Ra'anana 

328877812

What you'll do

• Take ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
• Ability to solve technical problems under pressure and time constraints, and manage customer escalations
• Extensive customer facing activities.
• Develop a deep understanding of the customers’ technical environment
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Help to document best practices in maintaining SAP BTP Portal Services
• Team player, be part of team, take tasks and contribute to the successes of the team.
• Demonstrate high professionalism and technical leadership

What you bring

• Student of BS or MS in a relevant technical field.
• Experience with development tools.
• Experience with technical development support – an advantage
• Attention to detail and good problem-solving skills
• Results driven with excellent execution skills.
• Self-managed.
• Eager to learn new technologies and platforms in a short time.
• Excellent communication skills.
• Fluent English (native English speaker).

You will be responsible for providing an outstanding technical support experience to our business customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with experts, Engineering (Product Groups) or Management to engage subject matter. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.