Salesforce Retail & Consumer Goods - Industry Architect 

Italy, Lombardy, Milan 

327165136

Job Category

Job Details

• Owning the CIO/CTO/EA relationships.
• Sharing best practices and measuring success.
• Communicating in the language of our customers with highly relevant, industry specific AI+Data+CRM+Trust storytelling and digital strategies.
• Guiding our customers into the future as trusted AI advisors.
• Crafting compelling and differentiated customer stories that inspire customers to evaluate, deploy, adopt, and standardize on Salesforce as their primary platform for all AI & Data CRM needs.
• Driving broad awareness of Salesforce as the clear leader in AI CRM.

• Ensuring successful adoption and value realization from new or existing Salesforce solutions by building and maintaining strong relationships with C-level IT executives (CIO, CTO, CDO, Chief Architect) of top accounts.
• Understanding customer business through vision, strategy, business capabilities, and priorities.
• Translating customer needs into Salesforce-based solutions.
• Guiding customers through their digital transformation journey.

• Designing and architecting Salesforce-based solutions that meet customer needs.
• Aligning solutions with industry best practices and Salesforce platform capabilities.
• Ensuring solutions are scalable, secure, and maintainable.
• Building high-level industry-specific architecture blueprints.
• Applying knowledge of architectural patterns.

• Staying abreast of industry trends and emerging technologies.
• Sharing insights and best practices with customers and colleagues.
• Contributing to the development of Salesforce thought leadership content.

• Working closely with CCO teams, account teams, and customer business and IT leadership.
• Collaborating with Salesforce solution engineers, product managers, and other stakeholders.
• Fostering a culture of collaboration and trust internally and externally.

• Proven track record in enterprise architecture and digital transformation.
• Deep understanding of business processes and technology.
• Experience in the relevant industry vertical.
• A thought leader in the industry, with 10+ years of experience.
• Previous experience delivering digital transformation projects in a consulting or client-side role.
• Experience working with Cloud Products/Platforms and strategic customer engagement within a complex, high-tech environment.
• Experience with Salesforce platform and solutions is a plus.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• TOGAF or other Enterprise Architecture certification is a plus.

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