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Applied Materials Product Line Management NCG - New College Graduate United States, California 326748282
Contract Management
Responsible forCSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps.Unscheduled down time events, PM metrics,etc., to deliver service product developmentroadmap.
Provides guidance/input to the field on impacts of part/supplier changes.
Implementation ofcomponentroadmaps including part obsolescence, replacements, alternativevendors,and cost reduction
Implementation of cost reduction roadmap,through repair/refurbishment solution development and implementation.
Install & Warranty (I&W) monitoring/analysis and drive improvement projects.
Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM.
Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services.
Field Productivity Improvement
Drives FSO efficiency improvements along with Field team
target improvement areas and drive related programs for Field productivity improvement.
Drive Field Training and Certification programs on new Platforms and Complex upgrades.
Drive fieldtechnicalcapability
Capture Field Best Known Method (BKMs) thanenables value services.
Drive delivery of fast and effective resolutions on field issues with digital tools for service
Field escalation support and customer engagement
Coordinate with internal stakeholders to support strategic field requirements.
Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address.
Coordinate with field experts as needed to support critical ServiceAgreement’sas per Field Service Organization
Responsible forfield training and certification on AGS Service products,e.g.,Troubleshooting, Digital tool
Responsible for successful implementation of AGS Service products –e.g.,SA parts forecasting,low-costparts adoption, repair loop qualification and fan out
Responsible fortracking Service contract tool performance KPIs,e.g.,Uptime, PM frequency, PM Green-to-green
Other Responsibilities
- With assistance will advance product change management (PCM) and control. This may include one or more fo the following:
- Unreleased product approval and control
- ECO (Engineering Change Order) approval
- Implementation of PCN (Part Change Notification), with Global Product Support
- Provides assistance and support to Engineering and the Business Unit about the field service impact of part/supplier changes.
- Wilth mentorship will review the accuracy of customer shipped configurations and BOMs (Bill of Materials.) This may include one or more of the following:
- CaRM (Configuration accuracy Review Meeting) reviews
- BOM (Bill of Materials) accuracy
- NSR (Non Standard Request) approval
- Under supervision will support common modules roadmap and implementation post Phase 5 of ePLC
- Will assist in the implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
- Suuport Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders.
- Will support the implementation of cost reduction roadmap
- Assists in the management of strategic vendor issues
- Supports all changes to the product after product release
- whether driven by engineering, quality, safety, customer demands or supply obsolesce
Functional Knowledge
- Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
Business Expertise
- Applies general knowledge of business developed through education or past experience
Leadership
- No supervisory responsibilities; accountable for developing technical contribution
Problem Solving
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Impact
- Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Interpersonal Skills
- Exchanges straightforward information, asks questions and checks for understanding
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