Capital One Manager Product - Identity Servicing 

United States, Virginia, Arlington 

326703618

Center 2 (19050), United States of America, McLean, Virginia Manager, Product Manager - Identity Servicing

On any given day in the Bank you’ll be:

• Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions

• Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions

• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease

• Succeeding strategically. Solving the right problem and holding on the wrong one.

Here is what you will bring to the table:

• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.

• Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

• Wrangler. You’ve gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.

• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.

Here is what we will bring to the table:

• Competitive salary and equity (including a robust 401(k) plan)

• Excellent medical and dental insurance (and other health benefits)

• Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]

• Top class engineering teams that you will lead and build product alongside

• Continuous learning budget

• Highly supportive and “bought in” leadership environment

Basic Qualifications:

• At least 3 years of experience working with cross-functional teams to deliver consumer experiences.

• At least 3 years of experience working on the core product platforms that power digital experiences

• At least 3 years of digital industry experience for consumers

• Bachelor’s Degree or military experience

Preferred Qualifications:

• At least 3 years of experience with web and client-side mobile platforms

• At least 2 years of experience as a Product Owner in an Agile development process

• MBA

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.