PNC Bus Systems Analyst Sr 

United States, Alabama, Birmingham 

326649221

In this role, you will be part of the ServiceNow Platform team, focusing on the implementation, management, maintenance, enhancement, and support, of core software systems.Responsibilities include:• Work closely with the product team, business and solution owners, and development teams to extract business and operational requirements
• Serve as the communication conduit between the client and developer
• Guide application development efforts by completing Use Cases and User Stories, closely collaborating with development and business teams for successful implementation
• Leverage ServiceNow documentation to enhance the Platform team’s understanding of technical requirements and items for consideration within User Stories and Acceptance Criteria
• Assist in developing and documenting standards
• Provide analysis and impact to user and business for changes to current functionalities
• Manage defects and issues as well as enhancements and fixes
• Plan, schedule, facilitate, and participate in agile meetings and/or events
• Provide Tier I and Tier II customer service and functional support to end-users
• Perform data validation using various reports generated from systems
• Coordinate and participate in the execution of test plans to ensure desired results are achieved
• Conduct data analysis and validation
• Record time accurately
Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow AnalysisRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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