Citi Group Customer Service Fraud-Hybrid Pay range 2005/hr 

United States, Texas, San Antonio 

326028310

**RESUMES MUST BE ATTACHED!

• Customer Service in Fraud -Train onsite, after completing onsite training you may have the option to work from home by participating in our Home Office Program .

We Offer:

• Competitive rates start at$20/hr!
• Day 1 Health Benefits!
• Flexible Work Strategies
• Collaborative team environment
• 401(k)match
• TuitionReimbursement
• Onsite Daycare
• Onsite Fitness Center and more!

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

Pay Range $20 to 21/hr

Anticipated Posting Close Date:

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