PayPal MTS Technical Account Manager 

Japan, Urayasu 

325993975

You will join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.

In your day to day role you will:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.

• Find and drive business opportunities by analyzing merchant transactional data for a win-win result.

• Support merchants with peak/sales events monitoring and data analysis.

• Provide technical improvement suggestions based on your observation and merchant’s architect.

• Consult with merchants and internal teams on customer experience improvements and best practices.

• Build strong relationships to help merchants be successful now and into the future.

• Learn new skills, technologies, and tools to grow personally andprofessionally.

What do you need to bring:

• Fluent English and be able to communicate with global teammates.

• You have demonstrated5-7 years related working experienceand knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.

• You’re curious and enjoy solving problems to get to the root cause of an issue.

• You love being a customer champion and show this with your empathy and advocacy.

• You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.

• You’re a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

• You bring your real self to work and add to our already diverse culture.

• You’re well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team.

• You’re prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams.

• You have relevant customer-facing, technical work experience – maybe even a degree.