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Netflix Manager Technology Systems Operations - North Asia Japan, Tokyo 32582431
23.06.2024
Responsibilities:
- Living the and ensuring it is represented within your teams globally
- Managing the Technology Systems and Operations Specialists, AV Engineers and future roles to best support the technology needs of our employees and external partners
- Advocate for improving Netflix employee productivity in APAC
- Build strong partnerships with business stakeholders and cross-functional partners such as Network/Infrastructure, Information Security, Workplace, Talent, and Production teams, and other various teams to work towards common goals and initiatives
- Helping to set the strategy of the organization and working collaboratively with other regional managers to execute strategy
- Collaborate with regional stakeholders to understand market nuances that may influence the product roadmaps
- Navigates roadblocks for the team using great judgment to deliver an amazing technology support experience
- Develop an APAC support roadmap that is in sync with the vision of the broader Netflix Technology organization
- Enable a simple and streamlined user facing team for all technical requests
- Constantly innovating to improve the employee self service experience (i.e. development of self service tools, education, and intranet/knowledgebase)
- Create memos to widely distribute and get feedback on new ideas, proposed tests, and to gain broader alignment on key tech support decisions
- Innovate on employee self-service experience (i.e. improved hardware deployment workflows, frictionless site support)
- Deliver and maintain high level of support for our users and continuously look for improvements to the support experience
- Participate in bug triage and prioritization, user-facing outage management, and escalation of issues as appropriate
- Work to reduce user friction and reliability concerns within the products and processes
- Define and monitor key performance indicators at a team and individual level focused on operational excellence
- Work closely with key internal stakeholders to ensure that we build a team that adheres to Netflix’s commitment to fostering an inclusive culture
Requirements:
- Fluency in English and Japanese is required
- Significant proven experience in at least one of the following industries:Information Technology in a senior management capacity; Entertainment Production Technology, including experience with production office applications
- Experience managing a team of IT professionals with a variety of responsibilities
- Strong communication skills to partner with technical and non-technical stakeholders in a global and diverse environment
- Experience in making informed and agile decisions at the global/regional/country level and high velocity execution
- Having awareness in gaining clarity to ensure that your team and structure regionally represents the greater organization’s mission and vision
- Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision making and setting strategy, and measure success toward organizational goals
- Knowledge of forecasting and budgetary management within an IT organization
- Strong foundational understanding of IT infrastructure, networking, cloud and SaaS applications, and operations with Google G Suite experience
- Knowledge and experience performing advanced troubleshooting for Mac OS, Chrome OS, Windows OS, Linux, and various applications
- Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions
- Solid foundational understanding of building and supporting, corporate offices, creative AV spaces and conference rooms
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