Required Technical and Professional Expertise
- Support and maintain customers who have implemented the Apptio SaaS
- solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data,
- maintaining and validating dashboard/report outputs, etc…)
- Build and maintain excellent relationships with clients and achieve the
- highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing
- whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT
- environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer
Preferred Technical and Professional Expertise
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby
- on Rails, JAVAScript, HTML, CSS, SQL
- Experience with Cloud computing (AWS/Azure/GCP)
- Skilled at working with large data sets in Excel, quickly detecting and
- resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial
- management including budgeting cost allocations, capital & operating
- expense handling, program portfolio management, and application /
- infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers,
- network / communications, server utilization, virtual environments,
- storage, and application development & maintenance.
- Strong analytical and problem solving skills.
- Strong skills in data analysis/manipulation.
- Ability to quickly comprehend complex spreadsheets/data in order to
- streamline the underlying processes into the Apptio solution; versed in
- formulaic logic (e.g. Excel).
- Self-starter – able to come up to speed on complex, difficult concepts with
- minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to
- efficiently pinpoint root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.