Couchbase Technical Support Engineer 

India, Karnataka, Bengaluru 

512087574

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for one of the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts either Sat-Wed or Wed-Sun, depending on the requirements.
• Degree in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 4-7 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems