SAP SAP Business Technology Platform Onboarding Advisor 

Colombia, Valle del Cauca, Cabecera Municipal Cartago 

324007063

Key Responsibilities

Customer Deliverables

• Drive & collaborate on the development of customer facing assets and best practices in alignment with other stakeholders inside and outside the direct team.

• Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.

• Onboard and orient customers to SAP BTP focusing on how to get started with the Data and Analytics pilar of BTP. Address challenges and questions to break through barriers inhibiting onboarding and adoption.

• Build internal network of colleagues and customer-facing personnel to support your BTP focus area.

• Success will be measured by overall customer reach, engagement in onboarding activities and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.

REQUIRED SKILLS:

• Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.

• Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings particularly SAP Analytics Cloud and SAP Datasphere. Knowledge of SAP HANA Cloud, BTP Cockpit, and Master Data Governance is a plus.

• Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.

• Understanding of Suite Qualities workstreams such as Embedded SAC, with associated opportunities, and priorities.

• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

• Understanding of onboarding lifecycle, from a strategic and tactical perspective.

• Knowledge of SAP internal processes around customer management.

• Understanding of internal tools to support customer including CIC, CRT, CRM to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.

• Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”.

• Fluent in English (oral and written), additional languages an asset.

• Experience working in a global environment and willingness to adjust working hours occasionally.

Work EXPERIENCE

• (T3) Minimum of 5 years of experience working with external clients and software implementations (account management (CSP/CSM), sales or project experience) with SAP Analytics Cloud and/or SAP Datasphere.

• Minimum 2 years demonstrated experience working directly with Data and Analytics customers in post-sales role with ownership of customer accounts and ongoing management.

• Experience with SAP cloud solutions. The ability to understand, and explain, Cloud Architectures.

• Ability to articulate the value and positioning of platform use cases, and solutions to customers.

• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

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